Returns & Refund Policy

 

Free Gifts/Promotions

We reserve the right to amend, change or cancel any promotion or free gifts offered, at any time, without notice. When returning items, any free products supplied as part of the product purchase must be returned with the product, otherwise we will deduct the full list price of the missing items from any refund.

Right to cancel:

All orders may be cancelled prior to dispatch and customers will receive a full refund.

All UK and EU customers have the right to cancel orders and return dispatched goods within 14 days of receipt, in unused, and unopened condition.

This right does not apply to other countries.

We reserve to right to cancel any orders, or part orders, for any reason. This includes, but is not limited to restricted International items. We will in every instance, notify you, the customer, as soon as there is a problem, which results in our cancelling all or part of an order.

Returns

We accept returns within 14 working days of receipt. Please Contact Us directly within 14 days, before posting any returns, and enclose a covering, explanatory letter, or use our returns form.

Any returns must be unused, unopened, and in a re-saleable condition with any tags etc. still attached. Customised items are not refundable.

Please make sure that the returned items as carefully wrapped, ideally reusing the packaging material which we sent the items to you in. Items received damaged, (including but not exclusively due to poor packaging on return), used or un-sellable will result in a deduction from the refund amount, up to 100% of the refund.

Any free products supplied as part of the product purchase must be returned with the product, otherwise we may deduct the full list price of the missing 'free' items from any refund.

You will need to send any return items to:

Returns Department
The NoseBag
Rotsea Manor
Rotsea Lane, Rotsea
Cranswick
East Yorkshire
YO25 9QG

Once we have received your item, we will then arrange to either refund you using the original payment method, issue a credit notice or exchange the items, as long as the returned goods are unused and in a saleable condition. We will issue your refund within 14 days of receiving the items back. Please note, that we do not refund original postage costs if we are refunding a partial order.

Any returns are at your own cost. We recommend a signed for or tracked service, and if using Royal Mail, remember to request a "Certificate of Postage" when you pay for your postage at a Post office.

We only reimburse postage on faulty items, when using a pre-agreed postage service.

Faulty Items

In the very unlikely event that an item is faulty or prematurely fails despite proper care to the item, please contact us, and then we will ask you to return the item. You will receive a full refund, once the item has been fully inspected and found to be faulty. This may mean us returning the item to the manufacturer. In this case you will be contacted to let you know of the delay, and payment will be refunded once the item/s has been inspected and found to be faulty.

If the item is NOT found to be faulty, you will not receive a full refund, and should you wish to have the item returned to you, we will require you to pay postage costs for the item/s.